What Gift Card Scams Look Like
Gift cards are for gifts, not for payments. But they’re popular with scammers because they’re easy for people to find and buy, and they have fewer protections for buyers compared to some other payment options. They’re more like cash: once you use the card, the money on it is gone. Scammers like this.
If someone calls you and demands that you pay them with gift cards, you can bet that a scammer is behind that call. Once they have the gift card number and the PIN, they have your money. Scammers may tell you many stories to get you to pay them with gift cards, but this is what usually happens:
- The caller says it’s urgent. The scammer says you have to pay right away or something terrible will happen. But you don’t, and it won’t.
- The caller usually tells you which gift card to buy. They might say to put money on an eBay, Google Play, Target, or iTunes gift card. They might send you to a specific store — often Walmart, Target, CVS, or Walgreens. Sometimes they say to buy cards at several stores, so cashiers won’t get suspicious. And, the caller might stay on the phone with you while you go to the store and load money onto the card. These are all signs of a scam.
- The caller asks you for the gift card number and PIN. The card number and PIN on the back of the card let the scammer get the money you loaded onto the card. And the scammer gets it right away.
What To Do If You Paid a Scammer With Gift Cards
If you paid a scammer with a gift card, tell the company that issued the card right away. Contact information for popular gift card companies:
Amazon
- Call 1 (888) 280-4331
- Keep the Amazon card itself and your receipt for the Amazon card
- Learn about Amazon gift card scams and how to report them. Click on “Contact us.”
Ebay
- Chat with eBay customer support, or have a representative call you back
- Keep the eBay gift card itself and your receipt for the eBay gift card
- Learn more about scams using eBay gift cards and how to report them
Google Play
- Report the gift card scam to Google
- Keep the Google Play card itself and your receipt for the Google Play card
- Learn about Google Play gift card scams and how to report them
iTunes
- Call Apple Support right away at 1 (800) 275-2273. Say “gift card” to connect with a live representative
- Ask if the money is still on the iTunes card. If so, Apple can put a freeze on it. You might be able to get your money back from them
- Keep the iTunes card itself and your receipt for the iTunes card
- Learn about iTunes gift card scams and how to report them
Target
- Call Target GiftCard Services at 1 (800) 544-2943
Don’t see your card on this list? Look for the company’s contact information on the card itself, or do some research online to find out how to reach the card issuer. If you can’t find the contact information or the card issuer doesn’t want to talk to you, report it to the FTC.
Safely Buying and Using Gift Cards
Remember that gift cards are for gifts, not for payments. So if you buy gift cards to give away or donate:
- Stick to stores you know and trust. Avoid buying from online auction sites because the cards may be fake or stolen.
- Check it out before you buy it. Make sure the protective stickers are on the card and that they do not appear to have been tampered with. Also check that the PIN number on the back isn’t showing. Get a different card if you spot a problem.
- Keep your receipt. This, or the card’s ID number, will help you file a report if you lose the gift card.
Related Content:
Read More on the Federal Trade Commission’s website.
Report Gift Cards Used in a Scam (YouTube)